Artificial Grass for Self Install & Trade
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1. Returns and Refunds

We want you to be delighted with your purchase. If you’re not satisfied for any reason, you may return the product(s) within [number] days of receiving your order for a refund or exchange, subject to the terms and conditions outlined below.

2. Eligibility Criteria for Returns

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as you received it. Additionally, the return must be initiated within [number] days of receiving the product.

3. Non-Returnable Items

Certain items are not eligible for return, including:

4. Handling Fee for Returns

All returns are subject to a handling fee of 20% of the product’s purchase price. This fee will be deducted from the refund amount.

5. How to Initiate a Return

To initiate a return, please get in touch with our customer service team at info@saygrass.co.uk on 0800 772 3535. Provide your order number, details of the product you wish to return, and the reason for the return. Our customer service team will guide you through the return process.

6. Return Shipping

Customers are responsible for the cost of return shipping, except in cases where the return is due to a defective or incorrect product. We recommend using a trackable shipping service to ensure the safe return of the product.

7. Refund Process

Once your return is received and inspected, we will email you to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method minus the handling fee.

8. Exchanges

If you wish to exchange a product, please get in touch with our customer service team to arrange the exchange. Exchanges are subject to product availability.

9. Damaged or Defective Products

If you receive a defective product, please get in touch with our customer service team immediately. We will arrange for a replacement or refund as per your preference.

10. Contact Information

If you have any questions about our return policy, please get in touch with our customer service team atinfo@saygrass.co.uk on 0800 772 3535.

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Aaron Shohet
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Aaron Shohet
Aaron Shohet
5.0
22 March 2023

Konstantin installed Artificial Lawn…

Konstantin installed Artificial Lawn onto my balcony back in August. The job was carried out to the highest order, done with professionalism and the grass was of exceptional quality. I would not hesitate in using Konstantin service again, thank you so much

Cimpoi Bogdan
Cimpoi Bogdan
5.0
15 February 2023

I had my garden totally revamped and…

I had my garden totally revamped and added decking. I contacted the owner of saygrass and has gratefully came and helped me by laying a perfect artificial grass in a very quick and timely manner. Very impressed with the work done and the quality of the grass. would definetely recommend.

Georgiana Caraiman
5.0
4 February 2023
Eva D.
Eva D.
5.0
23 January 2023

Definitely to recommend

The guys have done an amazing job! Quick and efficient, the pricing was very fair! They also gave us some great advice regarding to the work being done. They were very polite and cleaned everything up after themselves and we didn’t have to worry about a thing! Plus the end result is stunning and we love our new patio and it’s a great quality job!

Kashman Harris
5.0
13 January 2023

At a little loss for words, spoke with a lovely person call Neeru. The initial conversation was positive, great phone etiquette. Was given an immediate price point as a reference. Upon searching around, they were the cheaper deal by at least 1k! I needed a quick turnaround too, Neeru was able to organise and get everything sorted within a week! Honestly shocked at the incredible speed of service, the people who came to complete the job were cordial, laid floor covers down to protect my floors and even swept up after they were done. Some things are expected, but this whole process has shown me that there are just some bits of class and customer service you can’t put a price on. Will be using them for every bit of Garden work from here on out!

Kristina
Kristina
5.0
8 January 2023

Do recommend

SayGrass has excellent focus on what customers needs and require. Team is incredibly tidy and do try to finish work ASAP, no messing around what is very important these days. Happy they make my garden look this good. I would definitely recommend ?

Prisacaru Andrei
Prisacaru Andrei
5.0
5 January 2023

SayGrass is turning your old boring messy garden in a clean and quality looking garden.

Saygrass has given a bit of life and style to my garden.Price is really good and reflects well in quality.Hardworking team, fast, good communication and leaves your place clean and your garden looking like your own small paradise.Thank you

Erica Owusu Ansah
5.0
9 December 2022

Amazing service received from SayGrass will definitely recommend to friends and love one's. Try them u will never regret it ?

Sonia Fearon
5.0
5 December 2022

Very professional service, completed driveway on time and to a good standard. Will definitely use their services again.

Cherryl Daley
5.0
1 December 2022

Saygrass provided me with garden fencing and clearance. I was told that it would take two days and they kept their word. I am pleased and happy with the outcome and would gladly use them again as well as recommend them to family and friends.

Sami Birnbaum
5.0
3 October 2022

These guys were incredible! They did the whole job in a day, were very communicative and reliable. They have got to be the go-to company for artificial turf. With over 7 years in the industry they know what they are doing.

Kristina Dereskeviciute
5.0
1 October 2022
Zuzana Stefanikova
5.0
30 September 2022

I would really recommend this service. Friendly staff .Very helpful. I will definitely use this company again :)

Dana Georgiana Caraiman
5.0
30 September 2022

Extremely grateful for the service we have had from you has been impeccable from receiving the free samples right through to your help and advice with installation.Excellent customer service, we couldn't be more pleased with the results. Will most definitely recommend you.Thanks ones again for all your help.

Neeru Kumar
5.0
24 September 2022

Very professional service all round. The installation team arrived on time and worked non stop. They really paid attention to detail which left an immaculate finish. Normally workmen don't clean after themselves but I was impressed that the team left everything very clean and tidy. Very competitive prices for an excellent service. Have already recommended to friends and family!

Liverpool YNWA
5.0
22 September 2022

The team were attentive to detail, friendly, and efficient. The installation was completed by day 2 and the team was very proficient. I am very pleased with the end outcome, and the soft grass that was chosen looks excellent. I would like to thank Saygrass for transforming the garden and to give them the highest recommendation. Overall, it was a great experience with top service and installation.

Andrei Pintilie
5.0
22 September 2022
Kosty
5.0
17 September 2022

Amazing service ,best installer's In London