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Privacy Policy

This Privacy Policy sets out the way SayGrass Limited collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.direct.saygrass.co.uk (“Site”). This privacy policy applies to the Site and all products and services offered by SayGrass Limited.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register or complete an online order and in conneaction with other activities, services, features or resources we make available on our Site. Users may be asked for further information including, name, email address, phone number. Alternatively all Users do have the option to visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to personally supply identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site uses “cookies” to enhance the User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.  If Cookies are not used or refused some parts of the website may not function properly. Unless otherwise notified, we do not use cookies to track your movement among different web sites and do not exchange cookies with other entities.

How we use collected information

SayGrass Limited collects and uses Users personal information to enable us to improve our services including our website, transactions and customer services.
We continually strive to improve our website offerings based on the information and feedback we receive from you.

We may use the Users information provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

In addition, we may send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

We use Ruler Analytics for marketing purposes. Ruler Analytics is fully compliant with GDPR.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a secured communication channel and is encrypted and protected.

Changes to this privacy policy

SayGrass Limited has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, we encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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Aaron Shohet
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5.0
22 March 2023

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Konstantin installed Artificial Lawn onto my balcony back in August. The job was carried out to the highest order, done with professionalism and the grass was of exceptional quality. I would not hesitate in using Konstantin service again, thank you so much

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5.0
15 February 2023

I had my garden totally revamped and…

I had my garden totally revamped and added decking. I contacted the owner of saygrass and has gratefully came and helped me by laying a perfect artificial grass in a very quick and timely manner. Very impressed with the work done and the quality of the grass. would definetely recommend.

Georgiana Caraiman
5.0
4 February 2023
Eva D.
Eva D.
5.0
23 January 2023

Definitely to recommend

The guys have done an amazing job! Quick and efficient, the pricing was very fair! They also gave us some great advice regarding to the work being done. They were very polite and cleaned everything up after themselves and we didn’t have to worry about a thing! Plus the end result is stunning and we love our new patio and it’s a great quality job!

Kashman Harris
5.0
13 January 2023

At a little loss for words, spoke with a lovely person call Neeru. The initial conversation was positive, great phone etiquette. Was given an immediate price point as a reference. Upon searching around, they were the cheaper deal by at least 1k! I needed a quick turnaround too, Neeru was able to organise and get everything sorted within a week! Honestly shocked at the incredible speed of service, the people who came to complete the job were cordial, laid floor covers down to protect my floors and even swept up after they were done. Some things are expected, but this whole process has shown me that there are just some bits of class and customer service you can’t put a price on. Will be using them for every bit of Garden work from here on out!

Kristina
Kristina
5.0
8 January 2023

Do recommend

SayGrass has excellent focus on what customers needs and require. Team is incredibly tidy and do try to finish work ASAP, no messing around what is very important these days. Happy they make my garden look this good. I would definitely recommend ?

Prisacaru Andrei
Prisacaru Andrei
5.0
5 January 2023

SayGrass is turning your old boring messy garden in a clean and quality looking garden.

Saygrass has given a bit of life and style to my garden.Price is really good and reflects well in quality.Hardworking team, fast, good communication and leaves your place clean and your garden looking like your own small paradise.Thank you

Erica Owusu Ansah
5.0
9 December 2022

Amazing service received from SayGrass will definitely recommend to friends and love one's. Try them u will never regret it ?

Sonia Fearon
5.0
5 December 2022

Very professional service, completed driveway on time and to a good standard. Will definitely use their services again.

Cherryl Daley
5.0
1 December 2022

Saygrass provided me with garden fencing and clearance. I was told that it would take two days and they kept their word. I am pleased and happy with the outcome and would gladly use them again as well as recommend them to family and friends.

Sami Birnbaum
5.0
3 October 2022

These guys were incredible! They did the whole job in a day, were very communicative and reliable. They have got to be the go-to company for artificial turf. With over 7 years in the industry they know what they are doing.

Kristina Dereskeviciute
5.0
1 October 2022
Zuzana Stefanikova
5.0
30 September 2022

I would really recommend this service. Friendly staff .Very helpful. I will definitely use this company again :)

Dana Georgiana Caraiman
5.0
30 September 2022

Extremely grateful for the service we have had from you has been impeccable from receiving the free samples right through to your help and advice with installation.Excellent customer service, we couldn't be more pleased with the results. Will most definitely recommend you.Thanks ones again for all your help.

Neeru Kumar
5.0
24 September 2022

Very professional service all round. The installation team arrived on time and worked non stop. They really paid attention to detail which left an immaculate finish. Normally workmen don't clean after themselves but I was impressed that the team left everything very clean and tidy. Very competitive prices for an excellent service. Have already recommended to friends and family!

Liverpool YNWA
5.0
22 September 2022

The team were attentive to detail, friendly, and efficient. The installation was completed by day 2 and the team was very proficient. I am very pleased with the end outcome, and the soft grass that was chosen looks excellent. I would like to thank Saygrass for transforming the garden and to give them the highest recommendation. Overall, it was a great experience with top service and installation.

Andrei Pintilie
5.0
22 September 2022
Kosty
5.0
17 September 2022

Amazing service ,best installer's In London