Return Policy for Products
1. Returns and Refunds
We want you to be delighted with your purchase. If you’re not satisfied for any reason, you may return the product(s) within [number] days of receiving your order for a refund or exchange, subject to the terms and conditions outlined below.
2. Eligibility Criteria for Returns
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as you received it. Additionally, the return must be initiated within [number] days of receiving the product.
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized or customized products
- Perishable goods
- Intimate or sanitary goods
- Health and personal care items
4. Handling Fee for Returns
All returns are subject to a handling fee of 20% of the product’s purchase price. This fee will be deducted from the refund amount.
5. How to Initiate a Return
To initiate a return, please get in touch with our customer service team at info@saygrass.co.uk on 0800 772 3535. Provide your order number, details of the product you wish to return, and the reason for the return. Our customer service team will guide you through the return process.
6. Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the return is due to a defective or incorrect product. We recommend using a trackable shipping service to ensure the safe return of the product.
7. Refund Process
Once your return is received and inspected, we will email you to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method minus the handling fee.
8. Exchanges
If you wish to exchange a product, please get in touch with our customer service team to arrange the exchange. Exchanges are subject to product availability.
9. Damaged or Defective Products
If you receive a defective product, please get in touch with our customer service team immediately. We will arrange for a replacement or refund as per your preference.
10. Contact Information
If you have any questions about our return policy, please get in touch with our customer service team atinfo@saygrass.co.uk on 0800 772 3535.
